FAQs

How can I contact cargadz?

You can email us at info@cargadz41@gmail.com and our customer support team will be happy to assist you.

Do you ship worldwide?

Yes.

Where do you ship from?

We ship from Hong Kong.

Can I modify or cancel my order?

Since we aim to fulfill orders as quickly as possible, any modification/cancellation requests must be made within 12 hours of placing the order. All requests after this time will be rejected. Your order can be returned for a full refund after it has been received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after processing. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2–4 weeks to arrive.

What if I don’t receive my order?

If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs or taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details on charges, please contact your local customs office.

How do I return an item?

Please contact us at support@cargadz41@gmail.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you received the wrong, missing, and/or defective items. Include your order number, photographs of the item(s), and any related references when you receive the package. We will do our best to resolve your case as quickly as possible.

When will I receive my refund?

All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be sent to the issuing bank within 7–10 business days of receiving the returned item or cancellation request. Please contact your card-issuing bank for questions about when the credit will appear on your account. If you have not yet received credit for your return, here’s what to do: contact your bank/credit card company. It may take some time before the refund is posted to your account.

If you want, I can also make a more concise, professional version suitable for a website FAQ in English. Do you want me to do that?